Customer Support

How to create an support request?

After payment is cleared, we will automatically create an account for each customer. This account contains information about all previous orders and payment history. It also allows contacting the technical support team. Users can find their login and password details in the email that is sent to each customer after order is placed and payment is sent. If you forget or lose your password, you can recover it using this restore page. Your new password will be emailed to the original email address used for making the order with us.

How to open a support ticket on order?

  • Step 1. Login into your account.
  • Step 2. Click on the 'Open Ticket'.
  • Step 3. Describe your problem. Provide as many details as possible. If possible, please also attach a screenshot of your PC screen showing the issue. Send us this message.

We will get back to you as soon as our technical support looks into your problem (this usually takes from 10 minutes to 6 hours on business days). You will receive a response that can be read in your personal account. If you have further questions, please feel free to chat with our customer support representative directly in your account.

Support request